Success Stories

Lawrence General Hospital achieves 5.2% net revenue increase with Nordic

marketing@nordicwi.com (Nordic) — Wed, 26 Nov 2025 14:02:15 GMT

Lawrence General Hospital, a private, non-profit, safety-net community hospital in Massachusetts’ Merrimack Valley, partnered with Nordic to enhance revenue cycle performance.	Fast Facts
	$255k in potential savings	Generated a usable value of $286k	Optimized pharmacy expense reduction estimated at $128k

Boosting the bottom line: Key strategies and results

In phase II of the project, Lawrence General Hospital (LGH) worked with Nordic to achieve significant financial gains, including increased revenue and reduced expenses.

A people-centered approach to EHR migration

marketing@nordicwi.com (Nordic) — Thu, 06 Nov 2025 14:15:00 GMT

The health system partnered with Nordic to consolidate its EHR and revenue management systems into a single, integrated Epic platform. The organization, which serves a diverse population from birth to end-of-life care, asked Nordic to partner with them and Epic in leading the changes necessary to achieve the organizational goals of a consolidated EHR platform.

This included providing managers and operational and medical staff across the system with people-centered strategies that would help lead the organization’s 49,000 physicians, clinicians, and staff members through each stage of the large-scale digital transformation. Guiding principles of patient centricity, accelerated digital transformation, process optimization, and stakeholder engagement were foundational to success.

Carilion Clinic quickly gains insights from clinical trial data

marketing@nordicwi.com (Nordic) — Tue, 09 Sep 2025 12:45:00 GMT

The challenge: Navigating data overload in clinical trials

In the fast-paced world of clinical trials, efficient patient monitoring is critical for safety and research integrity. Carilion Clinic, a healthcare organization with over 250 locations throughout Virginia, faced a significant hurdle: managing and interpreting vast amounts of patient data to quickly identify adverse effects within a clinical trial. Dr. Lana Wahid, Vice Chair of Research in Carilion’s Department of Medicine, understood the invaluable nature of this data for both treating existing patients and screening new enrollees, but she needed a more efficient tool to help her save time and improve data usability.

Leading an Epic rehab care transformation with UMCG Beatrixoord

marketing@nordicwi.com (Nordic) — Wed, 25 Jun 2025 13:15:00 GMT

The challenge: Navigating the complexities of rehab scheduling and billing workflows

When UMCG Beatrixoord set out to replace its existing scheduling and billing system with Epic, there were no existing best practices or references to follow.

Creating world-leading surgical logistics with Maastricht UMC+

marketing@nordicwi.com (Nordic) — Fri, 09 May 2025 12:56:07 GMT

The challenge

Managing surgical supplies in a busy operating room is complex. Every instrument and implant must be tracked accurately, so surgeons can access critical tools at the right time.

When Maastricht UMC+ decided to switch from SAP i.s.h. med to Epic, they faced a huge challenge: maintaining their advanced closed-loop MM workflow for tracking and managing surgical materials. Epic and SAP had to communicate seamlessly, data accuracy had to be maintained and operations couldn’t miss a beat.

Epic Hyperdrive migration at BSMH: improved response times and enhanced user experience

marketing@nordicwi.com (Nordic) — Fri, 11 Apr 2025 15:31:53 GMT

The challenge: Migrating 57,600 devices to Epic Hyperdrive

When Epic retired Hyperspace, its front-end application client, in 2023, the Bon Secours Mercy Health (BSMH) IT team, part of Nordic’s end-to-end managed services organization, began migrating to the application’s next generation version, Hyperdrive. Before the migration, BSMH had a robust infrastructure that included routine reviews of endpoint hardware and network latency and complete enterprise desktop management.

Given the critical importance of Hyperspace to clinical and administrative workflows, a seamless transition to Hyperdrive was essential to ensure BSMH’s 48 hospitals and 60,000+ employees could continue delivering high-quality patient care. BSMH tasked the IT team with delivering and developing multiple solutions simultaneously, provisioning, setting up, and configuring applications, and communicating with testers, partners, and third-party vendors.

The digital transformation of Canada's largest province-wide ICS

marketing@nordicwi.com (Nordic) — Wed, 17 Jul 2024 16:56:11 GMT

Alberta Health Systems (AHS) faced challenges that included fragmented data sharing and management, poor coordination of care pathways across departments and hospitals, and multiple legacy solutions with over 2,000 active total applications. The health system strategized to digitally transform and revolutionize its healthcare ecosystem within five years to enhance patient care, streamline workflow processes, and improve overall operational efficiency.

Nordic partners with leading children's health system to optimize charge capture processes

marketing@nordicwi.com (Nordic) — Fri, 07 May 2021 20:15:34 GMT

Partnering with leaders and stakeholders from across the organization, including revenue integrity and clinical departments, Nordic implemented an array of initiatives that included charge router enhancement, Revenue Guardian rule creation, charge methodology optimization, and cost savings. This resulted in more than $17 million in recurring net revenue improvement, exceeding the goals of the project. Nordic created tailored solutions for the health system while actively transferring knowledge, minimizing ongoing maintenance, and avoiding workflow disruptions.

Implementation Details

Opportunity Discovery - Through propriety analyses, identified key areas of charge capture enhancement to optimize net revenue
Stakeholder Interviews - Engaged stakeholders from affected departments to establish relationships and uncover additional, unseen opportunities
Opportunity Validation - Worked with stakeholders to test the validity of identified opportunities, receive buy-in for solution implementation, and model the revenue impact of the issue
Solution Creation - Collaborated with initiative champions to create solutions that would alleviate underlying issues, require little maintenance, and minimally disrupt established processes
Solution Implementation - Created custom solutions for each initiative and took on any build, education, or process-related items while transitioning each solution to a designated client owner for ongoing insight
Post-Implementation Monitoring - Post go-live, monitored downstream data points to confirm implemented initiatives were working correctly, staff were adhering to new processes, and net revenue was increasing
Benefit Tracking - Tracked revenue associated with initiative-related charges and compared revenue to a baseline period; benefit figures were reviewed and validated by the project sponsor, project executive, and CFO